I’ve worked many years in outsourcing and have been brought in to fix a whole lot of different situations. One of the most common problems I’ve noticed over years is the idea of what I like to call the IT version of “separation anxiety” – a situation in which business owners simply cannot give up… Read More
The Right Way to Manage Your MSSP Part 2 (Why Does It Go Wrong)
So the question out there is, why are there so many unhappy outsourcing customer relationships. I’m not saying that’s every single one is a failure, or there is unhappiness. I know of many customers – outsourcing relationships that are very successful. There are good communications and openness between two organizations. But, if you’re in that… Read More
The Right Way to Manage an MSSP (Part 1)
Throughout the years of my work in the IT industry, and having the opportunity to work with many customers who have either decided they wanted to embark upon moving to an MSSPs, or that have started the journey. In many situations, it is not always the happiest of working relationships. The customer feels that the… Read More